Privacy Policy

DC Mobile Locksmith (“DC Mobile Locksmith,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us by phone, text, email, or online form, or request locksmith service in Washington, DC.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website
Contact forms
Phone calls
SMS/text messages
Emails
Locksmith service requests
Scheduling or appointment-related communications
Website analytics and advertising tools

2. Information We Collect

We may collect information you provide directly to us, including:

Name
Phone number
Email address
Service address or general service location
Locksmith service details
Vehicle information when requesting automotive locksmith service
Lock, key, safe, door, or access-related details
Photos, messages, or notes you choose to send
Appointment or scheduling details
Any other information you provide through forms, calls, texts, or emails

We may also collect basic website and device information automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website, ad, or search source
Approximate location based on IP address
Cookie and tracking data

3. How We Collect Information

We may collect information when you:

Submit a contact form
Request locksmith service
Call us
Send us a text message
Email us
Use our website
Click one of our ads
Interact with our online listings, maps, or business profiles

We may also collect information through cookies, analytics tools, advertising platforms, call tracking systems, or similar technologies used to operate and improve the website.

4. How We Use Information

We use collected information to:

Respond to service requests
Schedule locksmith service
Contact you by phone, text, or email
Provide estimates or service information
Confirm appointment details
Dispatch locksmith help when applicable
Send service-related updates
Improve our website and customer experience
Measure website traffic and advertising performance
Understand which pages, ads, or services users interact with
Prevent spam, fraud, abuse, or security issues
Maintain business records
Comply with legal obligations

5. SMS/Text Message Communications

If you provide your phone number during a service request or customer-initiated communication, you consent to receive SMS/text messages from DC Mobile Locksmith related to that request.

SMS/text messages may include:

Service request confirmation
Appointment or dispatch updates
Technician arrival updates
Questions needed to complete your request
Invoice or payment-related communication
Post-service follow-up

SMS messages are intended for service-related and transactional communication. Message frequency varies based on your service activity. Message and data rates may apply.

You may reply STOP to opt out of non-essential text messages, or reply HELP for assistance where supported.

For full SMS terms, see our Terms of Use.

6. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and advertising technologies to help us understand website activity, improve performance, measure conversions, and show relevant advertising.

These tools may include:

Google Analytics
Google Tag Manager
Google Ads
Statcounter
Similar website analytics or advertising tools

These tools may collect information such as browser type, device type, pages visited, referral source, approximate location, and interactions with ads or website pages.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. How Information May Be Shared

DC Mobile Locksmith does not sell your personal information.

We may share information only when reasonably necessary, including with:

Locksmith technicians or staff helping respond to your request
Website hosting, form, phone, analytics, advertising, or communication service providers
Business tools used to operate our website or customer communication
Legal authorities if required by law
Parties involved in protecting our rights, safety, property, customers, or business
Parties involved in preventing fraud, abuse, spam, or security threats

We do not authorize service providers to use your information for their own unrelated marketing purposes.

8. Service Locations and Address Information

If you request locksmith service, we may collect and use your service address or general location to determine availability, dispatch service, provide an estimate, or complete the requested work.

Service-location information may be shared with technicians or staff only as needed to respond to your request.

9. Data Security

We use reasonable safeguards to help protect information submitted through our website and communication channels.

However, no website, email, phone system, text messaging platform, or online transmission is completely secure. We cannot guarantee absolute security of information transmitted to us.

10. Data Retention

We may keep information for as long as reasonably needed for business, service, legal, accounting, security, dispute-resolution, or recordkeeping purposes.

The length of time we keep information may depend on the type of information, the reason it was collected, and applicable business or legal requirements.

11. Your Choices

You may contact us to:

Ask questions about this Privacy Policy
Request an update to certain information
Request deletion of certain information, where legally and reasonably possible
Opt out of non-essential marketing messages
Ask us to stop sending non-service-related texts or emails

You may also disable cookies through your browser settings.

12. Third-Party Links

Our website may link to third-party websites or platforms, including Google Business Profile, maps, review platforms, social media pages, or other external services.

Those third-party websites have their own privacy policies and practices. DC Mobile Locksmith is not responsible for the privacy practices of third-party websites.

13. Children’s Privacy

Our website and locksmith services are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 was collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we may revise the Effective Date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

DC Mobile Locksmith
Washington, DC
Phone: (202) 559-7070
Email: [email protected]
Contact Page: /contact/